Managing for Quality and Performance Excellence by James R. Evans and William M. Lindsay. 10th Edition. South-Western College Publishing, Mason, Ohio

Managing for Quality and Performance Excellence

1. Managing for Quality and Performance Excellence by James R. Evans and William M. Lindsay. 10th Edition. South-Western College Publishing, Mason, Ohio.

ISBN-13: 978-1305662544, ISBN-10: 1305662547.

2. Zapp! : The Lightning of Empowerment: How to Improve Quality, Productivity, and Employee Satisfaction by Jeff Cox (contributor), William C. Byham (preface). Revised edition (February 1998). Fawcett Books. ISBN: 0449002829 (paperback).

3. Good to Great: Why Some Companies Make the Leap… and Others Don’t by Jim Collins. 2001. ISBN: 0-06-662009-6(hardcover).

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