Develop some individualized advice for both Harry and Millie to apply in dealing with their separate communication problems with higher management

why shoUld I always Go The exTra mIle?

Primary Topic—Communication

Additional Topics—Authority: Leadership; Motivation

“I practically have to set a trap for my boss to get him to stand still and listen to me for 2 minutes,” complained maintenance supervisor Harry Jones.

“I could almost say that you’re lucky,” said Millie Phillips. “I wish I could get my boss off my back. All she’s ever doing is communicating.” Millie spoke the word “communicating” with considerable scorn.

Harry shrugged. “I wouldn’t have thought there was such a thing as too much communication. Half the time I’m in the dark as to what’s expected of me and my crew. Outside of scheduled preventive maintenance, that is.”

“There is such a thing as too much communication. I know my job, but I’m always being reminded how to do it. And if I’m being given a simple assignment I don’t have to have it explained three times and then asked five times along the way if I’ve got any questions. It’s a big, big pain.”

“I think I could use a little of that pain,” said Harry. “To get a few words in side- ways with that guy I’ve got to follow him down the hall at top speed, trying to talk while I’m nearly running.”

“How about department staff meetings?” asked Millie. “Or your regular meet- ing? You do have a regularly scheduled meeting with your manager? Every supervi- sor I know has one.”

“If so it’s everybody but me. And staff meetings are as rare as major natural disasters. Lots of staff meetings regularly scheduled, but always canceled for one reason or another.”

Millie inquired, “Have you ever asked about a staff meeting? Or requested a regular time for you to meet with him?”

“No.” “Or put any of your concerns in writing to him? Tried to nail him down to

answering on paper?” “I don’t think that’s my place,” said Harry. “He’s responsible for the operation

of the whole department, not me. He ought to have a real interest in communicating,

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and communicating well. I don’t see why I should have to reach out because he’s not doing what he should. Why should I always go the extra mile?”

Instructions:

Develop some individualized advice for both Harry and Millie to apply in dealing with their separate communication problems with higher management.

Case 50: Why Should I Always Go the Extra Mile?      111

© Jones & Bartlett Learning, LLC. NOT FOR SALE OR DISTRIBUTION. 8645

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