Leadership; Motivation; Time Management and Personal Effectiveness

tHe seCoNd CHaNCe

Primary Topic—Delegation

Additional Topics—Leadership; Motivation; Time Management and Personal Effectiveness

John Kaye, director of biomedical engineering, felt the pressure of having too much to do. He knew he was not giving a number of matters the attention they deserved, including a special work-order analysis project he had hastily assigned to his sec- retary, Sharon. Sharon had already interrupted him with questions five times this week—and today was only Tuesday. He fully expected another such interruption at any time, and he had decided that when it occurred he could react in one of three ways. He could:

1. Review what Sharon had accomplished so far, show her where she might be going wrong, and help her plan out the rest of the task.

2. Assume active responsibility for the project and finish it himself. 3. Thoroughly and patiently answer her current question and hope that this

would be sufficient to keep her going without having to interrupt him again.


1. To which of the three foregoing questions should John Kaye give the most serious consideration?

2. Why?

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