What has Jenny been doing wrong? 2. What might she consider doing to correct the situation that she has gotten

where are They wheN I Need Them?

Primary Topic—Employee Problems and Problem Employees

Additional Topics—Delegation; General Management Practice

Jenny Lee is nurse manager of 3-West, a 40-bed geriatric unit that is nearly always fully occupied. Many of the patients spend several hours each day in wheelchairs, but most return to their beds for 2 or 3 hours in the afternoon.

Jenny has been concerned that her limited staff is only marginally able to fulfill all the needs of the elderly patients. She has spoken with many patients concerning needs that volunteers could possibly fill for them, and she has developed a list of volunteers who indicated they could make themselves available to help. Jenny devel- oped a 30-day schedule for volunteer support.

On the first day of the schedule three of the five volunteers did not show up. On the second day, two did not appear. Only one showed up on each of the third and fourth days, and on the fifth day there were no volunteers present in the unit. Jenny abandoned her schedule.

Jenny was thoroughly discouraged by what she perceived as the volunteers’ lack of dependability. Further, since Jenny had made no secret of her volunteer program, a number of patients were similarly discouraged and several complained.

Questions:

1. What has Jenny been doing wrong? 2. What might she consider doing to correct the situation that she has gotten

herself into?

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