Bad News Adjustment Letter

Bad News Adjustment Letter

This project (worth 200 points of your overall grade) will consist of one letter
written to convey bad news to a customer. A huge proportion of business
correspondence boils down to some form of bad news because it’s often not
feasible (or even possible) to bend to each customer’s needs when problems
arise. Use the basic parameters from page 229 in Chapter 9, Writing
Correspondence (D2L Readings under CONTENT) for writing the bad news
letter. You can choose to work with a scenario I provide, or you can develop a
unique scenario you might encounter in your chosen career. The goal is to
familiarize you with the techniques used in common types of business letter
genres so that you understand both their rhetorical purpose and their formats.
Bad News Adjustment Letter (My Scenario)
You are the CEO of Acme Party Supplies, and a long-time customer (10 years)
just had a negative experience with your product. The customer, Wonka
Wedding Company, bought a large tent from you three years ago as part of
their wedding business, and the tent recently collapsed and ripped during a
thunderstorm at an outdoor wedding ceremony. You write to explain that a
warranty still covers the tent for $1,500, but you will not be responsible for any
other costs they are asking for such as $20,000 in medical and legal fees (the
bride was hurt during the collapse and sued Wonka Wedding Company
successfully). You are also not willing to provide any money to compensate
Wonka Wedding Company for business they lost when people found about the
ruined wedding. It should be clear you are responsible only for the tent, not the
weather or how the tent was set up that day.
Bad News Adjustment Letter (Self-Developed Scenario)
For this option, develop a scenario related to your own career interests. There
should be a significant discrepancy between what the customer wants and what
you are willing to offer. In other words, you may be willing to grant at most one
of four wishes the customer wants, and your offer will not come close to the
ideal wishes of the customer. Nonetheless, you need to retain a professional
tone and attempt to keep the reader as customer.

find the cost of your paper