Six Sigma Yellow Belt Training

Six Sigma Yellow Belt Training

Select a business where you work or one with which you are familiar to make sure you are able to gather data, and for which you can identify processes to improve.

Selected company: Wal-Mart

Execute the define phase of the Six Sigma DMAIC project including the following:

Customer needs and feedback. For example, if the you chooses a fast food chain, they could observe and record defects with preparation and delivery of the food, cleaning of the restaurant inside and out, including the rest rooms

Productivity of the operation and quality of service measured by such metrics as: wait times per each customer from the time the order is made until the customer is handed their food, customers served per hour per total number of employees, number of errors made in products served vs ordered, friendliness of the staff, and cleanliness of the operation; including inside the restaurant, outside, in the rest rooms, tables, floors, waste baskets, etc.

Format your paper consistent with APA guidelines including Title page, Introduction, Headings, Conclusion, and Reference page using appropriately signal topics and keep your document organized. Cite a minimum of two valid academic resources to support the information presented. If you are pulling any information from a text book(s) such as in-text citation, please cite your sources with page or paragraph number. And then, add it to the reference list

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