Develop a brief PowerPoint presentation identifying the company, the brand you selected, and your store’s customer service policy.
Customer service policy
The project deliverables for Section I are as follows:
- Visit your favorite store where your product is distributed, either a brick-and-mortar (BAM) store or virtual store.
- Study the store and the product’s return policy.
- Develop a brief PowerPoint presentation identifying the company, the brand you selected, and your store’s customer service policy.
- Find a competitor, and analyze its policy. What are some of the similarities and differences?
The requirements for your PowerPoint presentation are as follows:
- 100–150 words of speaker notes per slide
- Title and reference slides (2 slides)
- Specifics and explanation of store customer service and product policies for each store (3 slides)
- Comparison of the 2 policies (3 slides)
- 1 positive aspect about both policies
- 1 negative aspect about both policies
- 1 way you would update or change the policy for today’s customer, and why you would choose to make that change