Max Lionel Realty
Appendix 1 – Scenario
Max Lionel Realty
Max Lionel Realty (MLR), in order to build customer goodwill and satisfy its legal and ethical obligations, has decided to implement a program to: ● inform agents of legal and ethical obligations (particularly with respect to WHS and anti-discrimination legislation) and any standards or codes of conduct followed by the organisation ● promote high standards in professional conduct (see Real Estate Institute of Victoria (REIV) Code of Conduct and relevant legislation) ● inform clients, tenants and potential tenants of MLR’s commitments ● achieve employee and client buy-in for initiative You are an external consultant (from Ace Consultants) contracted to project manage activities to achieve the objectives above. Quality standards for deliverables: ● clearly communicate legal obligations and REIV obligations ● contain as content or support company strategic directions ● no grammar or spelling errors ● professional but friendly language ● fair and flexible delivery for intended audience ● meet audience requirements and sensitive to information needs, cultural diversity. Previous needs analysis for the project has uncovered characteristics and requirements of Residential and Commercial Agents and Clients: BSBPMG516 Manage project information and communication – Assessment 2 Last Updated: April 2018, Version No. 1.1 Page 4 of 7 Agents Clients Tenants ● under stress; time poor ● highly trained and competent in selling and managing real estate ● unaware of legal, ethical requirement. just want to please clients ● even if aware, have no idea how to apply to daily client practice ● cynical: e.g. ‘why do I have to pay attention to MLR’s internal business? I just want them to manage my property.’ ● time poor ● not sure of MLR obligations and commitment to best-of-breed client service and ethical practice, REIV code of conduct ● sometimes feel discriminated against on basis of: ○ lifestyle ○ family status ○ cultural background ○ income, etc. ● unclear on overall strategic aims of MLR ● culturally diverse. ● feel it’s the agent’s obligation to fill rental/lease properties according to client wishes: e.g. ‘I choose who lives in/leases my property’ ● culturally diverse. ● residential agents have been rude or insensitive on occasion: e.g. ‘you wouldn’t treat your rich clients or investment partners this way’ ● do not feel they are adequately consulted ● residential/commercial agents/clients have let themselves in without consultation ● inspections are sometimes unannounced. Project conditions are as follows: BSBPMG516 Manage project information and communication – Assessment 2 Last Updated: April 2018, Version No. 1.1 Page 5 of 7 ● Six to eight team members who must be utilised and budgeted for. Operations General Manager (the assessor) may be consulted with to determine composition of project team. ● The structure of the work should include roles for project sponsor, technical experts, quality assurance of deliverables, project manager (yourself) and roles and responsibilities for each team member to achieve the deliverables according to standards, etc. ● All resources must be costed and included in your budget. ● Budget: $15,000. ● You may determine your own specific deliverables so long as they are agreed with stakeholders (the assessor at this stage), meet project objectives, and adhere to budgetary constraints. ● Project timeframe to be determined by Operations General Manager (the assessor). ● Project should include design, development, implementation and evaluation stages (with periodic quality review). ● Project status reports are due at 25%, 50% and 75% of allotted timeframe. Assessment Tasks Task 1: Plan information and communication processes 1.1.You are required to provide a communications management plan for the project – use the template below. Communications Management Plan Communications Matrix: Target Audience Communication needs Messenger Vehicle (How?) Frequency BSBPMG516 Manage project information and communication – Assessment 2 Last Updated: April 2018, Version No. 1.1 Page 6 of 7 Target Audience Communication needs Messenger Vehicle (How?) Frequency any technolog y being used> Communication Management Procedures: Project Management information system: ______________________________________________________________________________ Task 2: Implement project information and communication processes 2.1.Provide an example of a project communication about the status of the project including scope, time and cost. This may be via status report, meeting (depending on your choice of meeting you can use the one from the unit Manage Meetings) or newsletter or any other appropriate communication method. 2.2.Describe the validation process that you used to ensure quality and accuracy of data reported. BSBPMG516 Manage project information and communication – Assessment 2 Last Updated: April 2018, Version No. 1.1 Page 7 of 7 Task 3: Assess information and communication outcomes 3.1.How would you finalise and archive records? How would this reflect ownership of the information and control requirements? 3.2.Review your project performance in terms of information and communication management. Would your information and communication management processes and procedures be considered effective? Why/why not? 3.3.List all information and communication issues you may have experienced on the project (in the table below) including a recommendation for future projects.
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