What benefits did Kaiser receive (or expect to receive) as a result of this transformation?

A – What benefits did Kaiser receive (or expect to receive) as a result of this transformation?
B – Explain any network effects that you see in the Kaiser cases? Were they positive or negative?
Were they Same-Side or Cross-Side effects?
C – What changes did Kaiser make to its Center (core) and to its edge? Which was more
transformative?
D – How could Center-Edge concepts apply to your business?
E – An edge can be a new customer segment, geographic market, or product which has the
potential to eventually transform a company’s core business. Why might it be better/easier to
implement change there than at the organization’s core?
F – How could an organization use changes at the edge to transform its business?
G – Which of the principles and levers (from the Deloitte report) do you consider most important
for transforming the edge? Why?

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