The Correspondence Assignment requires the writing of two documents: the first is a claim message, and the second is a response to the claim in which the claim is denied. Each message must be in the form of an email although you will not actually be emailing your documents. Use the “You” attitude to help guide the writing of both messages. This assignment is worth 50 points.
Invent a situation where you are dissatisfied with a product or service. It will be helpful if you use a product that is already familiar to you. Write an email explaining the problem and what you want the company to do for you. Be sure to include all necessary details.
Using the same scenario that you developed for the previous message, adopt the position of a company employee who is responding to your claim. In this case, the company must refuse the claim. Use the indirect approach in writing this negative message, and structure it in the form of an email.
Use appropriate headings for these emails, showing the following:
Merge the two emails into one Word document before you submit the assignment. Your messages should be fully and clearly developed.