Daily Archives: February 22, 2020

Efficient planning is critical for any organization; leadership ought to establish an imaginative path for any organization. The management is tasked with ensuring that the plans are feasible at any given moment. In an environment that is closed, apart from the establishment of vision, this may be a relatively simple process since the variables that affect implementation are predictable and mostly fall into categories that are easy to identify (Tiffany, John, & Tommy, 2011). This process is complicated by globalization. Apple, Inc.

is faced with this challenge when planning to meet the needs of its diverse customer base and environments.

Apple, Inc. has to grapple with the challenge of organizing personnel from different regions who have different cultural backgrounds. In managing the personnel,….

1. Describe the approach to IT service improvement taken at Celanese.

IT initiatives at Celanese were implemented based on their cost-cutting potential. With the recent turndown in the economy only projects that clearly supported the company’s strategic direction and convincingly demonstrated a 1-year payback would be approved. Celanese also had a very decentralized approach to IT overall with each department in each country running their own systems and implementing projects often without communicating. This led to not pursuing IT service improvement in a top-down, process-centric manner, so people like the Global IT Operations Manager bootstrapped and implemented unique – albeit ITIL-informed – solutions that addressed Celanese-specific problems.

2. Describe some of the factors that made Celanese IT’s movement towards ITIL difficult.

….