Apply the ACE process — this time to a “Bad News” message

This week, you will once again apply the ACE process — this time to a “Bad News” message.

Read and respond to the scenario in Exercise 16 on p 224 – Cancelling a Keynote Speaker.
Use the best practices for a letter illustrated in Chapter #3, Figure 3.16 on p. 95 to format your Word document.
At the end of your letter after your name, scroll down several lines and then write two paragraphs in which you include the following:
Paragraph One: Purpose/Audience/Information
What is the purpose of the message?
What do you want the outcome to be?
Who is the audience?
What do they need to know or understand to produce your desired outcome?
Paragraph Two: Medium
Is letter the best medium for this message? Why or why not?
If not, what would you choose and why?

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