Assignment 3 Concept mapping Group Assignmentwrite a short 1000-1, 200 word accompanying report explaining your concept map. please use the public health pitt article to ( link provided above instructions)….
Customer loyalty and Customer Satisfaction
Write a literature review
: To identify the importance of customer satisfaction towards customer loyalty .
: To analyze the mediating effect of customer satisfaction of the relationship of perceived quality, perceived value and customer relationship and services towards customer loyalty among Toyota car owner customers .
Customer Loyalty is the dependent variable and Customer satisfaction is the Mediating variable of my theoratical framework
20 Journal articles ,minimum