Do Knight’s and Hedlee’s ideas resonate with you and/or challenge your previous thinking?

Do Knight’s and Hedlee’s ideas resonate with you and/or challenge your previous thinking? If so, in what way? Write a short (1-2 paragraph) reflection. 

https://www.ted.com/talks/celeste_headlee_10_ways_to_have_a_better_conversation#t-151534
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