Introduction to Case Management

Introduction to Case Management

Picture a morning for a modern, middle-class, single-parent family. Between the hours of 5:30 a.m. and 7:30 a.m., the father starts a load of laundry, dresses the toddler, makes breakfast, and packs lunches for three children. All the while, he is checking e-mail on his phone and preparing for a 7:30 a.m. conference call.

Like the running of a single-parent household, case management requires the ability to multitask. Case managers work with multiple cases at one time, each consisting of one or more clients with unique backgrounds and needs. This requires case managers to fulfill a variety of roles, and to choose from an array of case management models to meet the needs of their clients. Do you have the passion and energy to fulfill the responsibilities required of case managers? How might aspects of your personality help you to succeed in a career as complex as this?

This week begins your exploration into the world of case management. You examine roles required of case managers. You also evaluate various case management models in relation to client needs.

Objectives

By the end of this week, you will be able to:

  • Analyze roles of case managers
  • Analyze aspects of case management
  • Evaluate various case management models
  • Apply case management models

Learning Resources

Required Readings

Frankel, A. J. & Gelman, S. R., & Pastor, D. K. (2019). Case management: An introduction to concepts and skills (4th ed.). New York, NY: Oxford University Press.

  • Chapter 1, “The Evolution of Case Management Practice”
  • Chapter 2, “Overview of Case Management Practice”
  • Chapter 3, “The Roles of a Case Manager”

Arnold, E. M., Walsh, A. K., Oldham, M. S., & Rapp, C. A. (2007). Strengths-Based case management: Implementation with high-risk youth. Families in Society, 88(1), 86-94.

Cait, C. (2006). A relational psychoanalytic model for case management: A literature review. Psychoanalytic Social Work, 13(1), 67-83. 

Greene, G., et al. (2006).  A solution-focused approach to case management and recovery with consumers who have a severe mental disability. Families in Society, 87(3), 339-350.

Required Media

Laureate Education, Inc. (Executive Producer). (2012). Case management for persons in need. Baltimore, MD: Author.

  • Virtual Client Case Files.”

Laureate Education, Inc. (Executive Producer). (2012). Case management for persons in need. Baltimore, MD: Author.

  • Virtual Client Case Files.”

    Click to access the Course Media transcript: Virtual Client Case Files transcript

Optional Resources

Brun, C., & Rapp, R. C. (2001). Strength-based case management: Individuals’ perspectives on strengths and the case manager relationship. Social Work46(3), 278–288.

Hicks-Coolick, A., Kirk, A. B., Madden, L. L. (2002). An Empowerment Model for Social Welfare Consumers: Its Effectiveness and Implications for Welfare Reform. Lippincott’s Case Management. 7(3), 129-136.

Naleppa, M. J., & Reid, W.J. (1998) Task-centered case management for the elderly: Developing a practice model. Research on Social Work Practice8(1), 63–85.

National Alliance on Mental Illness (NAMI). (2011). Treatment and services: Assertive Community Treatment (ACT). Retrieved from http://www.nami.org/Template.cfm?Section=About_Treatments_and_Supports&template=/ContentManagement/ContentDisplay.cfm&ContentID=8075

Wright-Berryman, J. L., McGuire, A. B., & Salyers, M. P. (2011). A review of consumer-provided services on assertive community treatment and intensive case management teams: Implications for future research and practice. Journal of the American Psychiatric Nurses Association17(1), 37–44.

Tasmanian Department of Health and Human Services, Community Health Services, Mental Health Services.(2008). Resource manual: Assertive case management—A proactive approach. Retrieved from http://www.dhhs.tas.gov.au/__data/assets/pdf_file/0007/38509/Assertive_Case_Management_Resource_Manual__version_1_.pdf

Ontario Ministry of Health and Long-Term Care (2005). Intensive case management service standards for mental health services and supports. Retrieved from http://www.health.gov.on.ca/english/public/pub/ministry_reports/mentalhealth/intens_cm.pdf

The University of Kansas School of Social Welfare, Office of Mental Health Research and Training. (2012). Strengths-based case management. Retrieved from http://www.socwel.ku.edu/mentalhealth/projects/Emerging/cm.shtml

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