Write a detailed explanation for what customer service in today’s business is. Your explanation definition should include, at minimum:
Customer perception and customer service
- A detailed definition of customer service (expand on your module 1 discussions) An examination of the five needs of every customer (highlighted in the exploration) – why is each need important and how can businesses meet this need?
- A reflection on the connection between customer perception and customer service.
- An examination of how technology and new trends in communication have impacted customer perceptions and customer service.
The paper should be 1-2 pages in length, double spaced with a font size not larger than 12 point, New Times Roman. Correct APA formatting is required, including proper citations.