When conduction a performance feedback discussion, active listening requires.
HRM 531 HRM531 HRM/531 Final Exam New Classroom A Work. 1. When conduction a performance feedback discussion, active listening requires:
verbal communications only
summarizing what was said and what was agreed to
interruptions to get your point across
summarizing your key points.
2. Because practical considerations make job tryouts for all candidates infeasible, it is necessary to __________ the relative level of job performance for each candidate on the basis of available information
. predict
abandon
assign
accept.
3. In _____, workers have been fired for refusing to quit smoking, for living with someone without being married, drinking a competitors product, motorcycling, and other legal activities outside of work.
constructive discharge
invasion of privacy
defamation
lifestyle discrimination.
4. In determining the competitiveness of benefits, senior management tends to focus mainly on
security
cost
worth
value.
5. When companies discover they can communicate better with their customers through employees who are similar to their customers, those companies then realize they have increased their _____ diversity.
secondary
internal
primary
external.
6. Properly designed incentive programs work because they are based on two well-accepted psychological principles: (1) increased motivation improves performance and (2)
control-based compensation
recognition is a major factor in motivation
the Rucker plan
the Scanlon plan
7. To avoid legal difficulties related to performance appraisals and enhance credibility in court, employers should
present only the managers perspective
have friends testify
present only the employees perspective
document appraisal ratings and reason for termination.
8. Employee demotions usually involve.
a decrease in status and privilege but no loss of opportunity or pay
a cut in pay, status, privilege, or opportunity
an increase in pay and more responsibility
a reduction in pay but no loss of opportunity, status, or privilege.
9. If objective performance data are available, which of the following is the best strategy to use?
BARS
work planning and review
summated rating scales
MBO.
10 _____ implies that appraisal systems are easy for managers and employees to understand and use.
Sensitivity
Acceptability
Practicality
Reliability.
11 _____ analysis is the level of analysis that focuses on employees specifically.
Operations
Individual
Environmental
Employee.
12 Hard quotas
systematically favor women and minorities in hiring and promotion decisions
are a commitment to treat all races and sexes equally in all decisions about hiring, promotion, and pay
represent a mandate to hire or promote specific numbers or proportions of women or minority group members
are a concerted effort by the organization to actively expand the pool of applicants so that no one is excluded because of past or present discrimination.
13 This made extensive changes to the Employee Retirement Income Security Act (ERISA) of 1974 that governs employer-sponsored, qualified (for tax deferral) retirement-benefit plans.
Employer Cost Shifting laws
The Pension Protection Act (PPA) of 2006
Short-Term Disability laws
Short-Term Severance Pay laws.
14.Training that results in ______ is costly because of the cost of training (which proved to be useless) and the cost of hampered performance.
applicability of training
simulation of training
negative transfer of training
reinforcement of training.
15 ____________ is the biggest hurdle to overcome in a pay-for-performance plan.
Inflation
Merit-pay increases
Salary cap performance level
Compensation equation
16 _____ proceeds from an oral warning to a written warning to a suspension to dismissal.
Procedural justice
Due process
Positive discipline
Progressive discipline
17 Which is not a quality of Generation Y?
A blurring of the lines between work and leisure time while on the job
The constant need for stimulation/entertainment
Short attention spans
Inability to handle numerous projects
18 A _____ occurs when parties are unable to move further toward settlement.
mediation
lockout
bargaining impasse
grievance
19 Which question should not be important in evaluating the value of training?
Was the cost of training within the budget?
Did change occur?
Is the change due to training?
Is the change positive related to organizational goals?
20.If employers fail to check closely enough on a prospective employee who then commits a crime in the course of performing his or her job duties, they can be held liable for
loss of consortium
hostile environment
negligent hiring
quid pro quo
21 What can affirmative action assist organizations in achieving that diversity initiatives cannot?
Maximizing creativity
Increased productivity
Correcting specific problems of the past
Maximizing workforce commitment
22 ___________ is the process where managers provide feedback to the employees regarding their past and present job performance proficiency, as well as a basis for improving performance in the future.
Recruiting
Performance management
Placement
Selection
23. Which of the following is a distinctive feature of the U.S. system compared with other countries?
Wages set by arbitration councils
Low union dues and small union staffs
All agreements are of unlimited duration
Exclusive representation
24. What is our countrys income maintenance program?
COBRA (1985)
ERISA (1974)
Social Security
PPA (2006), 401(k)
25. For organizations, _________ is an indirect cost associated with downsizing.
an increase in the unemployment tax rate.
severance pay
outplacement
administrative processing .
26 Title VII of the _____________ states that top executives in companies receiving government support can retract bonuses, retention awards, or incentives paid to the top five senior executive officers or the next 20 most highly compensated employees based on corporate information that is later found to be inaccurate.
SarbanesOxley Act (2002)
Pay for Performance Act (2009)
American Recovery and Reinvestment Act (2009)
Equal Pay Act (1963)
27 Mary arrives at her new job. Before she can begin actually doing the work, she must complete a series of activities including role playing and virtual reality interactions. What type of training method does Marys new employer use?
Simulation
Organizational development
Information presentation
On-the-job training
28. Organizations periodically turn to _________ to meet demands for talent brought about by business growth and a desire for fresh ideas, or to replace employees who leave.
entry-level employees
outside labor markets
former employees
their subsidiaries.
29 ________________ include everything in a work environment that enhances a workers sense of self-respect and esteem by others.
Social responsibilities
General business strategies
Nonfinancial rewards
Internal pay objectives
30 The Civil Rights Act of 1991 offered what for victims of unintentional discrimination?
Race-norming
Adverse impact
Monetary damages and jury trials
Affirmative action.
When conduction a performance feedback discussion, active listening requires