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Read the article “What Gets Measured, Gets Managed” by Witman (2018). Describe how the Wells Fargo community bank incentive plan resulted in unethical and in most cases, illegal behavior. How did the program objective (8 products per customer) contribute to the misbehaviour of employees? Do you think that incentives for higher-ranking employees (i.e., community bank executives) played a part in the depth and scope of the problems? Thinking more broadly, the plan started in 2003 and did not become exposed as a problem until late 2016. What role could the compensation group have played in minimizing the likelihood of cheating to earn incentives when structuring the plan? Finally, what is HR (Comp and Benefits) moral and ethical responsibility when designing such plans?
INSTRUCTIONS: Respond to the discussion questions provided. Each assignment requires 3 – 4 full pages and at least 5 scholarly, resources to substantiate your position in your answer. You must carefully read the requirements below noting the expectations beforehand. These exercises are meant to foster your comprehensive research and writing skills.
The specific requirements are as follows: As a graduate student, the expectation is quite high for your required quality and effort. Your work must be written near the standard and quality of journals and other published materials. Cover page, abstract, reference page, and appendices do not count toward the minimum page length requirement. At least 5 scholarly sources are required. Use the current APA manual to ensure that you correctly cite your sources and quotations. The use of sources such as Wikipedia, Investopedia, blogs, personal, consulting or corporate websites are discouraged and will not count toward the required 5 references. Use of term paper or solutions-type websites is not allowed and will be treated according to the terms of academic honesty requirements. Do not write in question/answer format (e.g., Using each question as a heading or sub-heading in your paper); you will receive an automatic 30% deduction if you do. Instead, use the questions to guide and form your paper.
Submit a short response to the following questions:
How is technology changing the nature of customer service and service offerings?
Which of the four provider gaps do you believe is hardest to close?
Why?
Post a brief summary of your key learnings (no more than a paragraph or two in length for each question).
After submitting your response to this assignment, comment on your peers discussion response.
Peer response 1: How is technology changing the nature of customer service and service offerings?
With the emergence of the telephone and then, the internet, customer service, and service offerings changed dramatically. The telephone allowed for a partial replacement of physical face-to-face conversations with over-the-phone conversations that made customer service more consolidated (e.g., call center) and easier to improve (by means of listening to call recordings). With the emergence of the internet, customer service now can be conducted without the presence of a human (e.g., chatbot or FAQ) or by means of email, and chat systems. This allows for more efficiency and more effective control of the customer service quality by the service providers (firms) and lower costs.
Service offerings changed primarily after the emergence of e-commerce and online shopping, where the customer can get all the information about the services and purchase them online. For example, as opposed to calling a taxi, customers can use their phones to call Uber without speaking to a person. The app will determine the customer’s location, provide an estimated arrival time, and calculate the price.
Which of the four provider gaps do you believe is hardest to close?
I believe the hardest provider gap to close is the listening gap. Since service performance is one of the most crucial factors in customer perception, it’s hard to design a service that will be at an equilibrium of the profitable cost to the provider, hence the cost to the customer at which they will want to buy that service and will live up to the customer’s expectations. To determine the customer’s expectations, it’s necessary to obtain true feedback from the customers who most of the time leave unhappy without sharing such feedback. To resolve that, companies often utilize after-the-service surveys to let the customer evaluate the service received.
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Key topics are the major concepts addressed within each chapter. Concepts with sections consisting of several paragraphs and a bold font heading are appropriate key topics.
After you have selected your key topic, use the Internet to search for at least 5 scholarly resources that relate to the topic and have been published within the last 5 years. Academic articles and journals must be reputable and obtained from professional websites that address the content of this course. Popular magazines and online sources such as Wikipedia are not permissible.
After reading the articles, select 1 article relating to your key topic that you wish to use in your thread. Your thread must be posted in the text box, and in addition to posting the thread in the text box, attach a Word file of your thread. Adhere to the following format:
1. Key Concept Explanation: Define your key topic using a source other than the textbook. Give a concise overview of the essential elements relevant to understanding your key topic. In addition, explain why you are interested in this topic (e.g., academic curiosity, application to a current issue related to employment, or any other professional rationale). This section must be at least 100 words.
2. Comparison: In about 200 words compare your research with what you have studied during the module in which the key topic/thread is assigned. Note differences or commonalities about your key topic, providing evidence that you have extended your understanding of this topic beyond the textbook readings.
3. Article Summary: In your own words, provide a clear and concise summary of the article you selected. This section must be at least 200 words.
4. Biblical Integration: Include at least 3 appropriate biblical references. Explain the relevance of your key topic to God’s law and how it can be applied in a Christian context. This section must be at least 100 words.
5. Application: Specifically state how your key topic has been applied to real-world businesses or describe the potential your key topic has to influence today’s business world. Your application must possess a professional rationale demonstrating your key topic’s significance. This section must be at least 100 words.
6. Annotated Bibliography: Cite the articles you researched in the current APA format. An annotation must accompany each citation. Each annotation will consist of a descriptive and evaluative paragraph of at least 100 words. The annotations are designed to help your classmates understand your topic. In addition, provide a persistent link for each article.
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In this assignment, you are going to complete the first four steps of a marketing plan outlined in the beginning of Chapter 2 your eTextbook. As you will recall, these are:
· Build a cross-functional team.
· Check the foundation and long-term business direction.
· Clarify the goals and objectives.
· Conduct a comprehensive analysis.
You can discuss a project that you are familiar with, make up a marketing situation, or choose from the scenarios below. Your plan must be specific to your project example and show your own personalized approach. Ensure that you:
· include specifics of what you would do, ask, or research in each step for the most effective outcomes;
· show evidence of applied business principles and demonstrate your understanding of course and unit concepts;
· explain how hospital (or other local) demographics factor into your plan; and
· be sure to address any concerns you may have with impacts from the quality and consumer data for your hospital/organization.
Potential Examples:
· Your practice has just hired a brand-new primary care doctor and needs to create a plan to start building a baseline of patients.
· The emergency management organization you work for has seen decreasing use of its services since a competitor came to town a few months ago. You have been asked to create a plan to market your services to the local hospital in hopes they will contract with your company.
· The executive team at your hospital has decided to start a brand new service offering acupuncture as a treatment for pain.
This first part of your marketing plan must be a minimum of three pages, not including the title and reference pages. You are encouraged to include graphics, charts, or other supporting material that will support or enhance your plan; however, these are not counted in the three-page written requirement.
You are required to use at least three sources to support your marketing plan, one of which may be your eTextbook. All sources used must have citations and references properly formatted in APA Style.
You will be completing the final four steps of your marketing plan, using the same project example, in the next unit.
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Conduct primary or secondary (scholarly literature) research to discover the answer to a question related to human resource management in the global marketplace and write a research paper for 12-15 pages.
reference list in APA format detailing research sources. The list should include a minimum of 10 sources, 7 of which are scholarly/academic sources.
literature review summarizing the research on the selected thesis statement/research question. The literature review should be between 1200- 1500 words.
Research Topics:
What are the pros and cons of using AI in human resource functions such as screening applicants, monitoring performance, training and development?
Studies state that Millennials want flexibility in the place, time, and manner in which they work. How can organizations create effective workplace environments that meet the need of Millennials and produce results for the employer?
How can HR information systems can improve the effectiveness and efficiency of HR departments.
How can employers benefit from offering paid family leave beyond the government mandate for employees?
What is the difference between diversity management and inclusion? When is inclusion important?
The research project will be graded on the following points.
§ Is the content logical from a strong thesis statement to a supporting body to a well-developed conclusion?
§ The quality of the research will be considered heavily in grading. Were sufficient and reliable scholarly resources used? Seven academic/scholarly sources are the minimum. Adherence to the minimum will not produce A-level work.
§ Was the HRM topic relevant to the course material?
§ The quality of the writing of the literature review will be evaluated. Papers should be carefully proofread to ensure proper spelling, punctuation, and grammar.
2.
Choose an industry in Canada or another country and evaluate the international competitiveness of the industry in terms of factor conditions, demand conditions, supporting industries, firm strategy, and domestic rivalry (Similar to the case studies in textbook: Porter, M.E. The Competitive Advantage of Nations. The Free Press: New York, 1998).
The length of this applied research is 15 – 20 pages double spaced. The format of the applied research paper is APA format. All references must be cited. A one-page executive summary must be included in the paper.
Please provide a Turnitin report, Thx
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Business Memo – Domestic U.S. And Global Logistics News
C.H. Robinson Worldwide Sees Higher Volume, Tighter Margins
C.H. Robinson Worldwide, Inc. is among the biggest logistic company in the world (Sharma, 2017). The company subsidiary in the United States had a revenue of $13.7 billion in the year 2016 (Sharma, 2017). However, the company operates in other countries with its offices based in North and South America, Asia, Europe, Australia and New Zealand (Sharma, 2017). The headquarters of the company is in Eden, Minnesota, United States. The company offers diverse services such as custom brokerages, airfreight, ocean freight, transportation management, and warehousing. The company has various segments that offer specialized services to their customers. The common segments are; global clearing and forwarding, Robinson Fresh, North America surface transportation and other corporate. Robinson fresh, which is prominent, segments deals with the transportation, buying and selling of perishable and fresh commodities and food worldwide. C.H. Robison has a well-established global network that enables it to provide transportation and effective supply chain across the globe. The company has more than twelve thousand employees and serves over sixty-six thousands transportation companies. In the year 2016, C.H. Robinson managed to handle more than 15.6 million shipment and more than fifty million customers. Transportation only accounts for more than 90% of its revenue in 2016.
In the last quarter of 2016, the business reports positive capacity growth, despite constraints in compression of North America truckload market. The company realizes an intense financial trend in the fourth quarter of the year 2016. The gross revenue of the company increased while the net revenue drops by 1.6%. The operating revenue decreased by 10% because of streamlining the operating cost in many segments. The formal operating segments that operate in C.H. Robinson they were developed in the fourth quarter of 2016. The revenue for each segment was tracked down and labeled. The North American surface transportation revenue declined by 8.8% whiles its operating income decline by 14.3%. Global forwarding and clearance segment revenue increased by 27.5% while it is operating cost also increased by 31%. Robison Fresh performed poorly in the last quarter of 2016 due to low-cost food prices. Its revenue decreased by 7.2% while operating cost decreased by 19.2%
The management of the C.H. Robinson, headed by their CEO John Wiehoff is certain that the company will perform better the first half of 2017. Despite the challenge of truckload margin compression, there is persistence good volume expansion. The company expects good bids and pricing activities in the upcoming months. The management is certain that the company will perform better after adapting to the new market condition and advanced information technology. The company management is confident that the company will do better as a result of the implementation of outsourcing strategy this year. The outsourcing enables the company to be sustainable and still earn profits for a long time, improve the supply chain, adapt quickly to market trends and expansion, and reduce the operating cost. Good price expected and volume expansion will make the company perform better in future since the revenue will eventually rise. Before the year end, the company is expecting to increase on net revenue earned in 2016 as well as improving the operating cost of most of its segment.
References
Sharma, A. (2017, February 06). C.H. Robinson Worldwide Sees Higher Volume, Tighter Margins. Retrieved from https://www.fool.com/investing/2017/02/06/chrobinson-worldwide-sees-higher-volume-tighter-m.aspx
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Technological transformation is essential in progression of human life. Technology has transformed lives in various parameters by improving the living standard, raise productivity, facilitate learning, and expand transport and communication networks. For many years, technology has been a frontier to eradicate poverty and empowering people in the society. Current technology transformations entangle with globalization to improve social and economic networks globally. Massive technology transformation superimposed a history of communities among and within countries. There has been technological transformation in that has enlightened scientist and scholars in the way they see the universe.
Technology transformation enhances knowledge, skills, and competence of scholars and scientist. For instance, the world has witnessed a transformation from a printing era to a digital age, which has had remarkable positive changes in education. In fact, the scholars can express their arguments concerning issues such as politics, social-economic, and science and technology through channels that are able to reach an immense number of people within a short time. Despite these changes in lives of scholars, some of them have a contrary viewpoint on technology advancement. The critics argue that technology advancement has led to disorganization of harmony in the universe. A good example is Edgerton reaction on the issue of the improvement of technology, innovation, and history.[1] In his reaction, he explains a scenario how technology and innovation interrupt the history of many countries in the world.[2] For example, United States and other developed countries concentrate much on innovation in all the sectors and most notably in academic.[3] As much as these countries focus on innovation, the history of such countries wipes out in mind the work of scholars at the same degree. Hence, innovation creates a gap in history that connects the past and present. Technology advancement noted in the 1980s is difference to that experienced in 2003. Edgerton referred technology as the dying horse.[4] This is because newer technologies suppress technologies invented in the past. This depletion of innovation enhances pollution of the universe thus endangering life in the world.
The technology advancement has changed the lives of scientist in many ways. For instance, it has enables scientist to discover more and come up with most devastating and fascinating things that has improved the human life. Scientists have discovered new things due to the advancement of technology. The latest scientist discoveries on technology include the internet, nuclear power, organ transplants, digital media, genetic engineering, personal computers, space flights, mobile phones, wireless money transfer, and robots. These discoveries changed the way the scientist viewed the universe. They see the universe potential to sustain lives as non-exploitable if technology continues to advance. Technology has made the world be able to sustain more than fifteen billion people. In addition, technology advancement shapes the world and keeps on changing over time. In fact, the History of Scientific Cosmology explains how technology have changed over time; from viewing the universe with naked eyes to the development of telescope then to stereoscopes up to today gadgets that can view the whole universe including other planets and even the smallest of microorganisms.[5] John McCarthy, an American computer scientist, state that progress to human being results from technology advancement going on all over the world.[6] According to him, advancement in technology is the only thing that can sustain the lives without exploitation. Up to 17th century, the world was the same since there was no vibrant technology advancement before then but after that, there are changes in the world in all sectors. Technology improves the living standard and makes life sustainable for a long period. The invention of nuclear power is one of the sustainable project from technology since it can release energy for million years without exhaustion. McCarthy state that the world will not be the same two hundred years to come due to changes in technology, the descendant will appreciate the work of current scientist since they are the mastermind of progression in the world.[7] A good example is Archimedes’ principle on buoyant, and fluid discovered many years ago by Archimedes of Syracuse but still applicable in physics and mathematics many years after his demise.
The current perspectives of scholars and scientist on politics, culture, and economy are greatly influenced by technology advancement that has taken place over the world over a long period. The ancient people in the world were hunters and gatherer. With the invention of cultivation tool human began by domesticating animals and crops. Over time technology advancement led to the rise and fall of various empires in the world. Currently, capitalism gives scientist and scholar’s freedom to advance technology to sustain their lives and change the entire universe over time. Capitalism, which arose in the late 20th century, emphasizes on technological based production so that people and country can be self –sustainable. Capitalism was the political ideology of Westernization. Westernization controls the world in matters regarding culture, politics, economy, and technology. Westernization is thought to arise from advancing technology of Southernization ideas. According to Shaffer, Southernization is the civilization of the southern Asia particularly in India, China, and Arab countries that dominated between 3rd and 13th century.[8] Southernization led to various improvement in southern Asia in term of agriculture, cash crop farming, technology, trade, and mining.[9] Southernization started in India but later spread to other countries in the Asian continent. India was the first country to do exploration and trade with East Africa and Northern Asian using monsoon winds. China adopted Southernization and was able to develop gunpowder as early as the 6th century.[10] Westernization from West Europe jeopardized the idea of Southernization in the 14th century during European civilization. Most of the ideas used to form westernization came from Southernization.[11] West Europe they were able to advance the technologies using most of the concepts from southern Asia. They developed more advanced ships instead of canoes that used by southern to do exploration. The textile industries in the Europe came from Indian empire idea of growing cotton and processing. Westernization from the 14th century continues advancing technologies hence able to control and change the perception of the whole world. Westernization from West Europe influence America civilization where scientist borrowed most of its technology ideas to develop industries in America. The technological advancement in term of infrastructure, education, communication, culture, and politics experienced in the world is as a result of westernization.
Bibliography
Edgerton, David. “Innovation, Technology, or History: What is the Historiography of Technology about?” Technology and Culture, vol. 51, no. 3, 2010, pp. 680-697.
Harrison, Edward. “Cosmology: the science of the universe,”2001, pp. 523-524.
McCarthy, John. The Sustainability of Human Progress. University of Oklahoma, 1996.
Shaffer, Lynda. “Southernization.” Journal of World History, 1994, pp. 1-21.
[1] David Edgerton, “Innovation, Technology, or History: What is the Historiography of Technology about?” Technology and Culture, vol. 51, no. 3, 2010, pp. 680-697.
What is the value of the company’s cash and cash equivalents?
What type of receivables does the company have?
Deliverable Requirements: Your evaluation of assets should have at least 5 pages (the title and reference pages are not counted in these 5 pages) as well as follow the requirements below for using the APA style. Your evaluation should include the following:
For your evaluation of current assets, present industry findings regarding assets.
Address the questions above, and consider their implications to American Eagle Outfitters, Inc.
Do not forget to review the notes to the financial statements for additional information about the company’s assets.
Submitting your assignment in APA format means that you will need the following at a minimum:
Title page: Remember the running head. The title should be in all capitals.
Length: There should be at least 5 pages.
Body: This begins on the page following the title and abstract pages and must be double-spaced (be careful not to triple- or quadruple-space between paragraphs). The typeface should be 12-point Times New Roman or 12-point Courier in regular black type. Do not use color, bold type, or italics, except as required for APA-level headings and references. The deliverable length of the body of your paper for this assignment is 5 pages. In-body academic citations to support your decisions and analysis are required. Using a variety of academic sources is encouraged.
Reference page: References that align with your in-body academic sources are listed on the final page of your paper. The references must be in APA format and use appropriate spacing, hanging indentation, italics, and uppercase and lowercase for the type of resource used. Remember that the reference page is not a bibliography but a further listing of the abbreviated in-body citations used in the paper. Every referenced item must have a corresponding in-body citation.
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The ABC Company has been engaged in the practice of [topic] for some time, and that practice seems to have worked well. Recently, a new CEO was hired, and she has requested a top-to-bottom review of all such practices. To get a complete picture of [topic], you have been assigned to support (For) or refute (Against) that topic. You have been asked to create a persuasive message espousing the assigned position. You have not been asked to suggest any actions, only why ABC Company should or should not engage in the practice of [topic].
TOPIC: We need a minimum wage so companies don’t exploit their employees.
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The ABC Company has been engaged in the practice of [topic] for some time, and that practice seems to have worked well. Recently, a new CEO was hired, and she has requested a top-to-bottom review of all such practices. To get a complete picture of [topic], you have been assigned to support (For) or refute (Against) that topic. You have been asked to create a persuasive message espousing the assigned position. You have not been asked to suggest any actions, only why ABC Company should or should not engage in the practice of [topic].
TOPIC: We need a minimum wage so companies don’t exploit their employees.
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