Complaints Procedure

At Custom University Papers, we are committed to providing high-quality academic support and ensuring a positive experience for our customers. If you are dissatisfied with any aspect of our services, we encourage you to follow our complaints procedure so that we can resolve the issue as quickly and effectively as possible.

How to Submit a Complaint

If you have a complaint regarding our services, please follow these steps:

1. Contact Customer Support
   If you are unsatisfied with the service you received, please contact our Customer Support team first. We want you to know that we aim to resolve any concerns immediately. You can reach our Customer Support team by:
   • Email: Phone: Live Chat: Available on our website during business hours
   When contacting us, please provide the following information:
   • Your full name and contact details.
   • A clear description of the issue, including relevant order or account information.
   • Any supporting documents or evidence related to the complaint (e.g., order number, communication logs, etc.).
2. Acknowledge and Review
   Once we receive your complaint, we will acknowledge receipt of your complaint within 48 hours. Our Customer Support team will begin reviewing your case, including the information you have provided, to determine the best way to resolve the issue.
3. Resolution or Escalation
   We strive to resolve all complaints promptly. Depending on the nature of the complaint, our team may:
   • Offer an immediate resolution or compensation.
   • Investigate further and request additional information.
   • Escalate the matter to a senior team member for review if necessary.
   We will keep you updated on the status of your complaint and provide a resolution within 7 business days. In cases where more time is required for investigation or resolution, we will notify you and provide an estimated timeline.
4. Formal Escalation
   If you are not satisfied with the outcome of your complaint after the initial review, you can request a formal escalation to the management team. Our senior team will carefully review your case and provide a final decision. You will receive a response within 10 business days after your escalation request.

What Happens Next?

After we have resolved your complaint, we will make efforts to ensure that similar issues do not arise in the future. If your complaint involves a service failure, we will assess the situation and take corrective actions, including:

• Improving internal processes.
• Providing additional training to our staff.
• Offering further compensation or alternative solutions where appropriate.

Confidentiality

Please be assured that any information provided during the complaints process will be treated confidentially and used solely to address your complaint. We will not share your personal information with third parties unless required by law.

Contact Information

For all complaints, you can reach us at:

Email: admin@customuniversitypapers.com
Phone: [+1 (209) 264-9702]

Our goal is to provide excellent service, and we take all complaints seriously. If you have any concerns, we encourage you to reach out to us, and we will work to resolve the issue to your satisfaction.