Healthcare is a very important aspect of today’s society. Thus, there is a conscious effort on the part of all stakeholders to constantly monitor the quality of healthcare services provided to patients in order to determine the need for improvement or innovation. The primary concern of this effort is the improvement of the present health condition of the people and the ethical concept of promoting life itself due to which, significant efforts and concerns are always given for the quality of healthcare services.
(Fleming, 2004, 16).
In order to effect this laudable goal of assessing the quality of healthcare provided by different concerned institutions, tools such as surveys are developed and used. Surveys that assess the level of satisfaction derived by patients from….