Money-Back Guarantee


Money Back Guarantee and Refund Policies

At Custom University Papers, we understand the importance of trust and satisfaction when it comes to your academic success. That’s why we offer a comprehensive Money Back Guarantee to ensure you feel confident placing your order with us.

Our Money Back Guarantee

Our Money Back Guarantee allows you to request a refund at any stage of your order, should anything not meet your expectations. This covers a wide range of scenarios and protects your interests. We maintain a high customer satisfaction rate, and refund requests are uncommon. This is largely due to our transparent Money Back Guarantee policy.

Quality-Based Refunds:

  • Reviewed by our academic experts within 15 days of your request.
  • All other refund requests are processed within 3-4 business days.

How to Cancel an Order

Full Refund: You can receive a full refund if you cancel your order before a writer begins working on it.

Partial Refund:

  • 70% refund if you cancel after an writer is assigned but half or less of the deadline has passed.
  • Up to 50% refund if you cancel after half or more of the deadline has passed.
    • This acknowledges the writer’s time and effort invested in your work.

Cancellation Process:

  • Contact our Support Team by phone or Live Chat to initiate the cancellation.
  • Confirm the cancellation with a message on your order page.

Important Notes:

  • Refunds are not available for completed orders delivered on time.
  • The “Request Revision” option on your order page should address quality concerns regarding completed orders.
  • In special circumstances (unforeseen events), a partial refund (up to 30%) may be considered if the paper hasn’t been downloaded.

Double Payment Refunds

If you are accidentally charged twice, please contact us immediately and forward both receipts to our email address. We will promptly issue a full refund for the duplicate payment.

Order Cannot Be Assigned to a Writer

In rare cases, a suitable writer may not be available for your specific order. In this situation, you will receive a full refund.

Similarly, if you request a revision by a different writer due to unavailability and a suitable replacement cannot be found, our Dispute Resolution Specialist will review your claim and process a proper refund upon request.

Late Order Delivery

Late due to your actions: Refunds are not applicable for delays caused by late submission of additional materials on your part. Ensure all details and materials are provided when placing your order.

Late due to our actions:

  • If the initial paper draft is delivered after the original due date due to our error, a recalculation of the order cost based on the actual delivery date will be applied.
    • For instance, a 5-hour delivery paper delivered one hour late would be reclassified as a 24-hour delivery and receive a lower price. The price difference will be refunded.
  • For long turnaround orders (14 days or more), we can offer a 5% discount for delays.
  • If the initial paper draft is late and you do not accept it, you are eligible for a full refund as you no longer require the paper.

All delay refund requests must be submitted through a note on your order page within 14 days of the paper delivery.

Late Revisions

Revision deadlines are set independently and do not affect delay refund policies.

To avoid confusion, ensure you select the appropriate due date when placing your order. The estimated submission due date should reflect when you actually need the paper and should be at least 25% after your draft due date to allow for revisions.

The system automatically calculates the timeframe based on your chosen due date and displays an estimated submission due date. If this estimated date falls short of a 25% buffer after your draft due date, you should select a different timeframe from the available options.

Low Quality Paper

If you are dissatisfied with the quality of the paper you receive, you can request a free revision or a different writer to be assigned to your order. Alternatively, you can request a partial refund through the “Discount” button on your order page.

Choosing a Partial Refund:

  • You will receive the paper in MS Word format.
  • You have 10 days to submit specific reasons and evidence supporting your claim or your revised paper version.
  • Up to a 30% refund may be awarded at the discretion of the Dispute Resolution Department.

To request a partial refund after accepting the final version of your order, contact our support team via chat, phone, or through your order page.

Failure to provide supporting information within 10 days will result in the closure of the claim, and no refund will be possible.

Ensuring Your Academic Success Through Quality and Support

At Custom University Papers, we are committed to providing students with the resources and support they need to succeed academically. We understand that investing in academic work is a significant decision, and we want to ensure you feel confident and secure throughout the process. Here’s a closer look at some of the key features that set us apart:

1. Subject-Specific Expertise:

We employ a team of highly qualified and experienced writers across a vast range of academic disciplines. When you order Custom University Papers, you can be assured that a writer with in-depth knowledge of your subject area will handle your work.

2. Quality Assurance:

We prioritize the quality of the work we deliver. Our writers undergo a rigorous vetting process to ensure they meet our strict standards for academic excellence. Additionally, all papers go through a multi-stage quality control process before delivery.

3. Free Revisions:

We understand that revisions are often an essential part of the academic writing process. That’s why we offer unlimited free revisions on all our orders. This ensures that your paper meets your exact requirements and reflects your desired level of quality.

4. 24/7 Customer Support:

Our dedicated customer support team is available 24/7 to answer your questions, address any concerns, and guide you throughout the ordering process. We are committed to providing you with a smooth and hassle-free experience.

5. On-Time Delivery:

We understand the importance of meeting deadlines. When you order with Custom University Papers, you can be confident that your paper will always be delivered on time.

6. Secure Ordering System:

We employ a secure ordering system to safeguard your personal information and financial transactions. You can be assured that your privacy is protected when you use our services.

7. Transparent Money-Back Guarantee:

As covered in detail earlier, offers a comprehensive Money-Back Guarantee to ensure your satisfaction. Our refund policy outlines various scenarios where a refund request may be applicable, providing you with peace of mind.

By choosing, you gain access to a wealth of resources, expert support, and a commitment to quality that empowers you to achieve your academic goals.

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