A Comparison of Attitude, Personality, and Knowledge Predictors of Service-Oriented Essay

A Comparison of Attitude, Personality, and Knowledge Predictors of Service-Oriented Essay.

The research design that was used in this study was correlational non-experimental. The variables that were studied included confirmatory factor analysis, item-to-total correlations, improvement in the Cronbach’s alpha statistic, and attitudinal and personality antecedents. With the use of antecedents, the job satisfaction measure incorporated seven items on a variety of extrinsic and intrinsic work related aspects and one global job satisfaction item. Two studies were conducted to investigate the attitude, personality, and knowledge antecedents of service oriented OCBs.

It consisted of participants, whose responsibilities included answering customer service inquiries, responding to customer problems, and selling and recommending services over the phone.

There were 325 employees who agreed to participate in the study in exchange for 1 hour of overtime pay. With the second study, the participants included staff and part-time employees of five libraries at a university who had customer contact as part of their daily responsibilities.

They represented several departments that have customer contact including circulation, document reserves, and government publications.

The relationships proposed were that job satisfaction would be positively related to the service-oriented OCBs of loyalty, service delivery, and participation. Also it expects POS to be positively related to contact-employee loyalty, service delivery, and participation OCBs.

They also expected the following: a positive relationship between service orientation and loyalty, no relationship is expected between empathy and loyalty OCBs, the trait richness will be positively related to contact employee loyalty, service delivery, and participation OCBs, and lastly that strategy richness will be positively related to contact employee loyalty, service delivery, and participation OCBs. The study concluded that the results in both studies were virtually identical. The hypotheses in this study were proven after the information was gathered and evaluated.

There are no recommendations that I would change within this study, however, I would have applied the study to other employee types. The Influence of Motivation to Attend, Ability to Attend, and Organizational Commitment on Different Types of Absence Behaviors Journal of Managerial Issues James P. Burton, Thomas W. Lee, Brooks C. Holtom This study used the experimental design to conduct data. There were three types of variables that were used in this study which included independent, dependent, and controlled.

The dependent variable was a time lost measure of absence that was used where the total number of days absent per employee was observed for a period of ten months following the administration of the survey that was used on 214 employees. The independent variable was the motivation to attend work which was measured by three items that assessed the degree to which an employee is motivated to go to work every day. Also the ability to attend was measured by four items along with organizational commitment which was measured by the items from Meyer and Allen’s. The controlled variables were age, gender, tenure, and level of education.

There were five hypotheses that were proposed: 1) Ability to attend will be positively related to the frequency of absenteeism that is attributed to family issues, 2) Ability to attend will be positively related to the frequency of absenteeism that is attributed to transportation problems, 3a) Motivation to attend will be negatively related to the frequency of absenteeism that is attributed to illness, 3b) Ability to attend will be positively related to the frequency of absenteeism that is attributed to illness, 4) Motivation to attend will be negatively related to the frequency of absenteeism that results in failure to notify the organization, and 5) Motivation to attend will mediate the relationship between affective, normative, and continuance commitment and absenteeism.

Hypothesis 1 was proven to be accurate, hypothesis 2 and 4 failed to gain significant R2 when the various absenteeism variables were regressed onto motivation to attend and ability to attend. Hypothesis 3a was supported after data was conducted, and Hypothesis 5 could not be conducted because motivation to attend was not significantly related to overall absenteeism. I was unable to find any flaws with this study and do not have any recommendations to change.

A Comparison of Attitude, Personality, and Knowledge Predictors of Service-Oriented Essay

What Are the Methods of Inquiry and How Are They Used in Criminal Investigation Essay

What Are the Methods of Inquiry and How Are They Used in Criminal Investigation Essay.

1.What are the methods of inquiry and how are they used in criminal investigation? The method of inquiry is based on gathering observable, empirical and measureable evidence. Basically, methods of inquiry are ways that an investigator gathers the information for the case that they are investigating. Methods of inquiry are used in criminal investigation by collecting evidence, statement collection, and going through electronic databases and even the internet. The methods of inquiry are all used in conjunction to reconstruct the crime scene.

The methods are also used by utilizing the five W’s, who, what, when, where, and why, and also how. There are three methods of inquiry that are used in an investigation and those are authority method, tenacity method, and intuition. For example of a method of inquiry, is when an investigator is collecting the statements from either the victims or witnesses. The investigator will take all the information and evidence that is collected, compile it all together and come up with the reconstruction of the crime that was committed.

2.What is the optimal mindset of an investigator and how are the concepts associated with the optimal mindset of an investigator manifest? The optimal mindset of an investigator is one that is able to look for the motive of the crime that is at hand and able to investigate all the possibilities of even the most obvious evidence that has been gathered. In my own opinion, I think that an optimal mindset is where the investigator can process all the evidence at hand, in their mind and come up with a conclusion of what occurred. Also I believe that the mindset is one that can be taught through training and experience.

3.What is the scientific method and how is it applied to criminal investigation by criminal investigators? Scientific method is defined by the World English Dictionary as “a method of investigation in which a problem is first identified and observations, experiments, or other relevant data are then used to construct or test hypotheses that purport to solve it” cited from http://dictonary.reference.com/browse/scientific+method. In my opinion, the investigators must apply the scientific method in every one of the investigations that they do.

The investigators must take all the information into their minds and ask themselves what happened, how did it happen, and why did this crime happen. Once the investigator comes up with the answers then will conduct experiments to see if their idea was the ultimate conclusion of what happened. So for an example, the investigator can say, this is a murder, the person was stabbed, and the motive was this person was caught having an affair. After the investigator comes up with his hypotheses he/she will then test it, if the evidence does not support his/her theory then he would start over on figuring out what, why and how it all occurred.

4.Discuss the three primary sources of information for criminal investigators and provide detailed practical examples of each source listed. The three primary sources of information are Physical Evidence and Scientific Examinations, Documentation, and information form people. Each source is valuable to an investigation in its own way. Physical evidence/scientific examinations is the evidence found at the scene of the crime. This can include clothing, blood, fingerprints, weapons and much more. An example of physical evidence could be any listed above but also a bloody knife or a casing from a bullet. Documentation can be found in logs, records, and electronic data that could be found at the crime scene.

The investigator may also have to go to certain agencies to get the documentation, although if the investigator does this they must know what that agency is able to provide. For example, the investigator could call a phone company and get the recent call log for the victims phone and find out who they have called in the past so many hours, or even go on the victims personal computer and see where they have been on the internet. Information from people could come from witnesses and or victims, libraries, informants, and even reporters. The investigators while interviewing individuals and will gather more information from them that will help reconstruct the crime scene. The investigators will also have to make sure that all the information that they receive from any of these individuals are correct and not trying to gain something for themselves.

What Are the Methods of Inquiry and How Are They Used in Criminal Investigation Essay