★Apply what you have learned about Health Promotion and Disease Prevention, and demonstrate the ability to develop a holistic plan of care, incorporating Telehealth, defining assessment and intervention of specific population incorporating unique attributes of populations for health promotion, wellness preservation and maintenance of function across the health-illness continuum.

Summary:
★Apply what you have learned about Health Promotion and Disease Prevention, and demonstrate the ability to develop a holistic plan of care, incorporating Telehealth, defining assessment and intervention of specific population incorporating unique attributes of populations for health promotion, wellness preservation and maintenance of function across the health-illness continuum.

Directions:
Develop a case study and a plan of care, incorporating current mobile App technology:

  1. Select a population. Define your population by gender, age, ethnicity, socioeconomic status, spiritual need, and healthcare need .Apply concepts learned in course to identify healthcare needs needs specific to the population and access to care (Utilize your textbook Chapters 1-25, knowledge from Med-U, and identified Websites).
  2. Describe how Telehealth could impact the delivery of care to this population.
  3. Identify PICO specific to the population you chose in #1. (apply PICOT statement developed in MSN 563)
  4. Define a plan of care.
  5. Submit your assignment via the D2L Dropbox

This project is to be a total of 3 pages, typed. 12 pt font, 1” margins, Times New Roman.
Include an additional cover page.
Include an additional Reference page.

APA, 6th edition format is to be observed.

Hint: Concise, condensed information, with specifics and details about population and unique needs with plan for meeting these needs is considered. Incorporate the content you have learned in this course.

The post ★Apply what you have learned about Health Promotion and Disease Prevention, and demonstrate the ability to develop a holistic plan of care, incorporating Telehealth, defining assessment and intervention of specific population incorporating unique attributes of populations for health promotion, wellness preservation and maintenance of function across the health-illness continuum. appeared first on Infinite Essays.

 

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Evaluate leadership and management attributes that support critical decisions for nursing practice.

Leadership and Management Attributes

Competency

Evaluate leadership and management attributes that support critical decisions for nursing practice.

Scenario

You have recently started a position as a department director with five managers reporting to you. Earlier today, one of your managers reports that a client expired on her unit. She suspects that a factor that may have contributed to the client’s demise may be related to the actions of a nurse on her unit. This nurse has several notes in her personnel file that reflect potential client abuse. You and the nurse manager both have concerns that this sentinel event must be investigated.

Later in the day, the Chief Nursing Officer asks you to speak to new nurse managers to share attributes of leadership with the plan of enhancing their leadership skills. You see an opportunity to combine the situation of the client with a bad outcome, due to the alleged influence of one of the nurses, while building information to share this real-life situation with new nurse leaders.

Instructions

As a follow up to the investigation of the client’s unexpected death, generate an internal memo to your managers to reflect leadership and management attributes and include steps taken to investigate this unfortunate situation. As you create this memo, keep in mind that you should include:

· At least five leadership and/or management attributes for nurse leaders, as well as how they can improve client outcomes.

· Steps you would take to ensure the collection of data regarding this incident.

· Describe how transformational leadership style may influence the process of investigating this professional nurse colleague that reports to one of your unit managers.

· Provides stated ideas with professional language and attribution for credible sources with

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What is your image of nursing? List at least five attributes a nurse should have, and at least five responsibilities that you consider to be a part of nursing.

Imagine that you have been in an automobile accident. You have internal injuries and broken bones and will be hospitalized for at least 2 weeks, right before your final exams.

What factors or persons influenced your decision to be a nurse? Have others asked you why you chose to become a nurse? How have the reactions you received before colored your explanation of your career choice? What makes this situation similar to or different from your prior experiences? What’s important in this situation? Of the possible answers you are considering, which answer best reflects your true feelings about your career choice? Why are the other answers not appropriate? What beliefs and assumptions are coloring your response?

What is your image of nursing? List at least five attributes a nurse should have, and at least five responsibilities that you consider to be a part of nursing.

Write a short scenario (story) about a nurse that illustrates one of the reasons why nurses need to be critical thinkers.

Chapter 3

Give examples of each type of assessment (initial, ongoing, comprehensive, focused) using patients you have observed or cared for or your own personal experiences as a patient. How might age and developmental stage make a difference in your assessment of a patient? Suppose you are the triage nurse at the community clinic in the Meet Your Patient scenario. What kind of assessment do you perform at Sami’s first visit (initial, ongoing, comprehensive, focused)? What type will the care provider at the women’s clinic perform?

The Quality and Safety Education for Nurses (QSEN) competency definitions identify assessment as a necessary skill for competency in patient-centered care: Elicit patient values, preferences, and expressed needs as part of a clinical interview (Cronenwett, Sherwood, Barnsteiner, et al., 2007). Where do you think this type of patient information fits into the preceding components of a nursing health history? Why?

Chapter 4

Imagine that you have been in an automobile accident. You have internal injuries and broken bones and will be hospitalized for at least 2 weeks, right before your final exams. What human responses (physical, emotional, interpersonal, social, spiritual) would you have

For each of the following cue clusters, decide whether the cues represent a pattern; that is, are all the cues related in some way? If so, explain how they are related. If not, state which cue does not fit. If you do not have enough theoretical knowledge to know for sure, draw on your past experiences and discuss the clusters with other students.

a. Dry skin, abnormal skin turgor (more than 4 seconds), thirst, and scanty, dark yellow urine

b. Pain and limited range of motion in knees, uses walker, medical diagnosis of osteoarthritis

c. Hard, painful bowel movement about every 3 days; does not exercise regularly; eats very little dietary fiber; skin is dry.

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Analyze your personal leadership attributes you feel you have that will help you in your graduate nursing role.

Analyze your personal leadership attributes you feel you have that will help you in your graduate nursing role..

Analyze your personal leadership attributes you feel you have that will help you in your graduate nursing role.

Assignment 2: Leadership and the Graduate Nursing Role
The graduate nurse evidences leadership as seen in the four domains: the profession of nursing, clinical practice arena, health policy arena, and systems level. In order to complete this assignment, complete the short eighteen-question quiz (this takes approximately five minutes) about your leadership style at
About.com Psychology. (n.d.). Quiz – What’s your leadership style? Retrieved
from https://psychology.about.com/library/quiz/bl-leadershipquiz.htm
Your results indicate that your leadership style is predominately:
Participative
Participative Leadership, Participative leaders accept input from one or more group members when making decisions and solving problems, but the leader retains the final say when choices are made. Group members tend to be encouraged and motivated by this style of leadership. This style of leadership often leads to more effective and accurate decisions, since no leader can be an expert in all areas. Input from group members with specialized knowledge and expertise creates a more complete basis for decision-making.
In a 3- to 5-page paper (excluding the title page, references and appendices), you will address the following criteria:
• Report your findings from the quiz:
o What kind of leader were you?
o How does this fit into your beliefs about your leadership style?
• Examine the attributes of leadership that may be needed for graduate level nurses.
• Analyze your personal leadership attributes you feel you have that will help you in your graduate nursing role. Also discuss those attributes that you feel you may need to develop in your graduate nursing role.
Finish with a quotation from a library article related to leadership in an advanced nursing role. Look in some of the known leadership journals like The Journal of Nursing Scholarship or Nursing Leadership Forum or the American Journal of Nursing, Journal of Nursing Administration, Nursing Administration Quarterly, Nursing Management or Health Care Management Review (found in the South University Online Library).
Name your document: SU_NSG5000_W2A2_LastName_FirstInitial.doc.
Submit your document to the W2 Assignment 2 Dropbox by Saturday, March 5, 2016.
Assignment 2 Grading Criteria Maximum Points
Reported quiz results and discussed how this impacted your current beliefs. 20
Examined the attributes of leadership for graduate level nurses. 20
Analyzed your personal leadership attributes, including those you would like to develop. 20
Finished with a quotation from a library article on nursing leadership in an advanced practice role in the conclusion of your paper. 20
Wrote in a clear, concise, and organized manner; demonstrated ethical scholarship in appropriate and accurate representation and attribution of sources; and displayed accurate spelling, grammar, and punctuation. APA format was used. 20
Total: 100

Analyze your personal leadership attributes you feel you have that will help you in your graduate nursing role.

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Explain how your personal attributes interests knowledge and nursing background will help you thrive within this area.

Explain how your personal attributes interests knowledge and nursing background will help you thrive within this area..

Application: Informatics Functional Areas

Informatics is one of the most diverse disciplines in health care. Many nurses have been able to capitalize on their informatics knowledge and interests to carve out new roles within their own health care setting.  As you embark on your own informatics career path, it is important to be aware of the vast possibilities that await you. One of the best sources to begin your investigation is the American Nurses Association (ANA). The ANA recognizes that nursing informatics titles have little standardization across health care settings. As such, they have categorized the roles of informaticist into nine functional categories:

  • Administration, Leadership, and Management
  • Systems Analysis and Design
  • Compliance and Integrity Management
  • Consultation
  • Coordination, Facilitation, and Integration
  • Development of Systems, Products, and Resources
  • Education and Professional Development
  • Genetics and Genomics
  • Information Management and Operational Architecture
  • Policy Development and Advocacy
  • Quality and Performance Improvement
  • Research and Evaluation
  • Safety, Security and Environmental Health. (ANA, 2015, pp. 18-34)In this Assignment, you first consider the various functional areas as outlined by the ANA. You then examine your personal attributes and interests as you consider your future as a nurse informaticist.

    To prepare:

  • Review the nine functional areas for nurse informaticists as identified by the ANA.
  • Select the functional area in which you are most interested. Then, conduct additional research to identify the general responsibilities and duties associated with nurses working within this area.
  • Consider your current professional role. How might your personal attributes and interests help you to be successful in your selected functional area? What skills might you wish to develop to better position yourself for success?To complete:
  • Identify the nursing informatics functional area in which you are most interested.
  • Summarize the general responsibilities and duties of nurses who work within this functional area.
  • Propose three overarching skills you could develop to become more effective in this functional area. Justify the importance of each skill by providing applicable examples. Cite your resources as appropriate.

Explain how your personal attributes interests knowledge and nursing background will help you thrive within this area.

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How do IKEA’s products services and related attributes satisfy the wants and needs known as its value proposition?

How do IKEA’s products services and related attributes satisfy the wants and needs known as its value proposition?.

What is values-based service? How can a company create value for customers and other stakeholders?

Values-based service is defined as service that is firmly based on the core company values as well as social and environmental responsibility. When the core company values and the social and environmental values are in accordance with the values of customers and other stakeholders, resonance (rather than dissonance) occurs. To be successful, a values-based service business must seek resonance with its customers and other stakeholders in terms of values and avoid any suggestion of dissonance. Companies, such as IKEA, nurture and communicate values in their customer relationships.

Read the article “Values-Based Service Brands: Narratives from IKEA” by Edvardsson from the readings for this module. Using IKEA as the company in point, conduct research.

Based on your research, write a report addressing the following points:

  • IKEA’s Marketing (1 page) Corporate strategy begins with marketing and understanding the key elements of the marketing plan. For IKEA, describe the following elements of its marketing strategy:
    • How do IKEA’s products, services, and related attributes satisfy the wants and needs known as its value proposition?
    • How does IKEA create a well-defined market position that appeals to customer wants and needs and differentiates its offering from competitive offerings in a process known as positioning and differentiation?
  • Assess IKEA’s strategy using the criteria listed below:
    • Value Chain (1 page)Analyze the three sources of value (economic, social, and environmental) in IKEA’s value chain.
      • Explain sources of value as they relate to the wants and needs of IKEA’s core customer.
      • Explain how IKEA’s supply chain supports its value proposition.
      • Explain how IKEA’s focus on customer value (economic, social, and environmental) is reflected in its supply chain.
    • Intangible Products (1 page)
      • Explain IKEA’s intangible products and benefits.
      • Explain how other firms employ this concept of intangibles to erect barriers to entry for competitors.
      • Explain how the concept of intangible benefits is used to increase profits.
    • Customers (1 page) IKEA considers the customer to be a critical stakeholder. The IKEA message is directed to the majority of people and what they can afford, and its pricing is dependent on the economic values that serve a majority of its customers.
      • Explain how this approach may or may not maximize profits for IKEA.
      • Explain if this premise is at odds with supply and demand economics. Give reasons for your answer.
    • Performance Measures (1 page)Suppose you are a vice-president of manufacturing for IKEA and are responsible for establishing operating performance measures.
      • For all of the performance factors other than quality and cost, create a set of 4–6 performance measures for evaluating your managers that integrates IKEA’s values (economic, social, and environmental) as discussed in the article written by Edvardsson.
      • For each performance measure, identify one specific process measure that demonstrates how well these values are being upheld in the manufacturing activities including suppliers of the company.
      • Recommend how you would develop the workforce to livethese values in the workplace. Suggest types of hiring, training, and performance management criteria that you will apply to the workforce.

Write a 6–8-page paper in Word format. Please use 3–7 scholarly articles in your research. Apply APA standards to citation of sources.

Then, develop a short 6–8-slide Power Point presentation (not including the title and reference slides) covering the same information. Include headings for each slide, and provide your talking points in the notes section to explain the content if the presentation is give

How do IKEA’s products services and related attributes satisfy the wants and needs known as its value proposition?

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Assignment: Leadership Attributes

Assignment: Leadership Attributes.

3.3 Assignment: Leadership Attributes

Getting Started

In this assignment, you will read Chapter 7 of our textbook on the subject of leadership behavior. You will discover the various studies that have been done in the past to develop a theoretical understanding of leadership behavior and how it affects organizational change and success. Concepts such as the Leadership Grid, the Competency Model, the Leadership Pipeline, and Community Leadership are introduced. You will also learn how organizations can properly assess leadership behavior.

Upon successful completion of this assignment, you will be able to:

  • Identify team dysfunctions and develop appropriate interventions to drive enhanced organizational performance.
  • Create an ethical strategy and standard for communication during change.
  • Differentiate and match appropriate interventions to organizational challenges.

Resources

  • Textbook: Leadership: Enhancing the Lessons of Experience
  • Video: The Essence of Leadership

Background Information

In Leadership: Enhancing the Lessons of Experience, Hughes, Ginnett, and Curphy (2019) state that “leadership behaviors (which include skills and competencies) are a function of intelligence, personality traits, emotional intelligence, values, attitudes, interest, knowledge, and experience” (p. 247). The authors note that:

leadership practitioners need to realize that they will ultimately be judged by the results they obtain and the behaviors they exhibit . . . [and that] prior experience, values, and attributes play critical roles in how leaders go about building teams and achieving results through others. Having the right attributes, values, and experience does not guarantee that leaders will exhibit the right behaviors, but this improves the odds considerably. (Hughes, Ginnet, & Curphy, 2019, p. 274)

Watch the video The Essence of Leadership and reflect upon the idea of trust and effective leadership.

In this assignment, you will prepare a paper on the minicase at the end of Chapter 7 about Andra Rush, a successful leader in the transportation business who exhibits a number of the behaviors you learn about in the reading for this workshop.

Instructions

  1. Review the rubric to make sure you understand the criteria for earning your grade.
  2. Read Chapter 7 of our textbook, including all Profiles and Highlights for added perspective to the chapter’s content.
  3. Read the minicase in the textbook, “Paying Attention Pays Off for Andra Rush.”
  4. Write a paper in response to the three questions at the end of the case, with one citation for each question from the assigned reading in the texts above. The proper way to fulfill the requirement of providing the citations is to address the questions using the concepts from the texts and citing these as the sources of those concepts. (Note: It is not necessary to do any outside research beyond the information in the minicase and the assigned reading.) Provide a detailed explanation for your evaluation that demonstrates clear, insightful critical thinking.
  5. Your paper should be 500–600 words in length. Use proper spelling, grammar, and APA style in your paper and for any sources cited. For questions on APA style, go to OCLS APA Writing Styles Guides.
  6. When you have completed your assignment, save a copy for yourself and submit a copy to your instructor by the end of the workshop.

Assignment: Leadership Attributes

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What are the attributes of a successful healthcare team?

What are the attributes of a successful healthcare team?.

Dennis, 73 years old, went to the doctor, who prescribed bloodwork and other laboratory tests. Dennis went to the restroom to provide a urine sample. The laboratory technician came and drew blood from a different patient without going through the usual protocol. Dennis came back from the restroom and waited for an hour before complaining. The nursing team then contacted the laboratory and were informed the technician had drawn the blood from the wrong patient. This means that the blood results from a different patient would have been recorded for Dennis. An incident report was necessary.

Poor communication and a lack of teamwork result in many errors in the service delivery process. Success of the risk management program depends largely on team efforts. Individuals, units, and departments work in synergy with different responsibilities and roles to achieve the risk management objectives. Teamwork is also indispensable to patient safety and the delivery of quality services.

Answer the following questions to complete this report:

  1. What are the attributes of a successful healthcare team?
  2. What function does a team approach support?
  3. Risk managers coordinate risk management with other teams at every level of the health organization. What do their responsibilities include?
  4. What does successful risk assessment require?
  5. Historically, after the 1999 Institute of Medicine (IoM) report on the alarming numbers of preventable medical errors in healthcare organizations, how did risk managers’ orientation change?
  6. In risk management, what does treating the risk involve?
  7. What do ethical standards expect of health workers?
  8. The risk manager works with other team leaders on training. What does this involve?
  9. What are some factors included on the never events list of the Centers for Medicare and Medicaid Services (CMS)?
  10. What is part of high-reliability organizations?
  11. What are important factors to include in a risk treatment (risk reduction or risk mitigation) plan?

Submitting your assignment in APA format means, at a minimum, you will need the following:

  • Title page: Remember the running head. The title should be in all capitals.
  • Length: 3 pages minimum
  • Abstract: This is a summary of your paper, not an introduction. Begin writing in third person.
  • Body: This begins on the page following the title page and abstract page and must be double-spaced (be careful not to triple- or quadruple-space between paragraphs). The typeface should be 12-pt. Times Roman or 12-pt. Courier in regular black type. Do not use color, bold type, or italics, except as required for APA-level headings and references. The deliverable length of the body of your paper for this assignment is 5 pages. In-body academic citations to support your decisions and analysis are required. A variety of academic sources is encouraged.
  • Reference page: References that align with your in-body academic sources are listed on the final page of your paper. The references must be in APA format using appropriate spacing, hanging indent, italics, and uppercase and lowercase usage as appropriate for the type of resource used. Remember, the Reference page is not a bibliography but a further listing of the abbreviated in-body citations used in the paper. Every referenced item must have a corresponding in-body citation.

What are the attributes of a successful healthcare team?

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Describe what distinguishes your passion for nursing and identify the three most important attributes of an exemplary nurse

Describe what distinguishes your passion for nursing and identify the three most important attributes of an exemplary nurse.

Describe what distinguishes your passion for nursing and identify the three most important attributes of an exemplary nurse.  Explain how you will demonstrate these attributes throughout the remainder of your training and career.

300 words 

Describe what distinguishes your passion for nursing and identify the three most important attributes of an exemplary nurse

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Extrinsic Attributes Of Product Quality System

Extrinsic Attributes Of Product Quality System.

Question:

Discuss about the Extrinsic Attributes of Product Quality System.
 
 

Answer:

Introduction

This research program has been executed on the topic “What factors create customer satisfaction and how to further improve those factors”. Customer satisfaction is an important aspect of every business as the chances of success and growth of the business are dependent on the satisfaction level among the customers. The goal of the organizations is to satisfy the needs and expectations of the customers (Jacob, et. al., 2014). Customer satisfaction is dependent on the capability of the business in meeting the needs or expectations of the customers. Pizza Hut Pukekohe is focusing on providing quality products for the purpose of meeting the expectations of the customers by offering better quality products (Salmi, 2011).

This research has been executed with a motive to gather the data related to the concept of customer satisfaction, advantages attached with the increasing customer satisfaction, factors helping Pizza Hut Pukekohe in creating customer satisfaction and the manner in which effectiveness of these factors can be enhanced. Data related to the research topic is to be gathered with the application of different approaches or methods. Recommendations have been provided which can be used by Pizza Hut Pukekohe for the purpose of enhancing the customer satisfaction and generating the desired outcomes.

Research aims define the outcomes or the goals which need to be attained with the execution of this research program. Customer satisfaction is one of the most important factors which form the basis for the success of the business. This research has been executed with an aim to develop the knowledge of the concept of customer satisfaction. This research will gather data related to the various factors which help in the creation of customer satisfaction. This research program will provide knowledge of the measures which will help in enhancing the effectiveness of the factors creating customer satisfaction.

Research objectives are formulated with a motive to guide the efforts of the research in the right direction. Research objectives formulated in this research program are stated below:

  • To gain knowledge of the concept of customer satisfaction and analyze the importance of customer satisfaction for the business.
  • To analyze the benefits of increasing customer satisfaction to the business.
  • To analyze the factors which will result in the creation of satisfaction among the customers of Pizza Hut Pukekohe.
  • To identify the measures or ways which can be used for implementing these factors in a better manner for enhancing the effectiveness of the factors creating customer satisfaction.

Research questions

Research questions are formed with a motive to form a base for the data collection process. Customer satisfaction is a general concept which plays a vital role for every business. Data related to the research topic has to be gathered for the purpose of execution of the research successfully. Research questions for this research program are:

  • What is the importance of customer satisfaction for a business?
  • Which factors results in the creation of satisfaction among the customers of Pizza Hut Pukekohe?
  • What the benefits associated with the increased customer satisfaction to Pizza Hut Pukekohe?
  • Which measures can be adopted by Pizza Hut Pukekohe for improving the effectiveness of the factors creating customer satisfaction?

Variety of approaches or methods will be used for the purpose of collection of the information related to the topic of the research. These approaches or methods are defined below:

Research method: mixed research method has been chosen from the various alternatives available. Different methods are available and these methods have been analyzed for the selection of the appropriate method. The mixed method applies qualitative and quantitative methods for the attainment of the desired outcomes (Wilson, 2016). The mixed method ensures collection of quality data for the research which enhances the quality of the research executed (Östlund, et. al., 2011).

Research philosophy: interpretivism research philosophy will be adopted for the execution of this research program. This philosophy adopts humanistic qualitative methods for the assembling of required data (Winit-Watjana, 2016). This research philosophy places its focus on the humanistic qualitative methods for the assembling of the primary and secondary data. Knowledge of the different aspects of the research program will be developed with the help of this philosophy. 

Research approach: analysis of the different research approaches have been made so as to choose the appropriate approach. Research approach which has been selected with a motive to collect data for this research program is the deductive approach. The deductive approach has been chosen. Deductive approach develops knowledge regarding the general as well as specific aspects related to the research (DeValut, 2017).

Research strategy: an explanatory research strategy has been chosen for this research project. This research strategy has been chosen. This strategy guides the efforts in the right direction and gathering the required data for meeting the objectives and research questions formulated in the research (Matta, 2015).

Data collection: for the purpose of assembling of the data related to the research, primary and secondary data will be gathered. Primary data will be gathered with the help of a questionnaire as it will ensure collection of raw form of data. Primary data is raw form of data which is specifically collected for the research (Ting & Sandel, 2016). Secondary data will be gathered with the help of internet sources which will provide second-hand data. Secondary data is the second hand data collected by others for their research (Edirisingha, 2012).

Techniques: random sampling technique will be applied for the purpose of selection of the samples for executing the data analysis process. This technique has been chosen so as to select the samples for the analysis process in a fair manner. Random sampling technique allocates equal chance to every data of getting chosen for forming a part of data analysis process (Kulshreshtha, 2013).

Resources required for the research: different resources will be required for performing the research successfully. These resources include time, human resource, financial resource, and knowledge.

Research timeframe: research program will be divided into different activities so as to ensure that research is completed successfully.

Limitations: Limitations need to be identified and dealt effectively for the execution of the research successfully. These limitations which can affect the research include lack of sufficient financial resource, shortage of time and lack of access to data.

Targeted participants: data collection will be done with the use of primary and secondary sources of data collection. Primary data will be assembled with the use of a questionnaire which will be distributed to the employees and customers of Pizza Hut Pukekohe. Secondary data will be assembled from the internet sources including, websites of the organizations, articles, journals, and notifications.

Ethical considerations: during the execution of the research, principle of confidentiality, honesty, and fairness will be followed for ensuring execution of the research in a proper manner.

In the words of Kursunluoglu (2014), the term customer satisfaction can be defined as the capability of the organization in satisfying the needs of the customers. Customer satisfaction results in developing loyalty among the customers which contributes to the success and profitability of the company. For the attainment of the objectives of the organization, it needs to consider the satisfaction level among the customers. Different customers react differently and for attracting the customers, there is a need to analyze the needs of the customers. This analysis of the needs or expectations of the customers helps in taking initiatives for satisfying the customers. Pizza Hut Pukekohe needs to use three factors which will help in contributing towards customer satisfaction. These three factors include attentiveness, helpfulness, and responsiveness (Peng, et. al., 2015).

According to Rubera & Kirca (2017), competition in the business environment is increasing which can affect the customer base of the organization. Close substitutes of the products are available in the market which affects the sales of the business. Pizza Hut Pukekohe needs to satisfy the customers for the purpose of coping with the increasing competition and enhancing the sales of the business. Satisfied customers promote the products or services offered by the business. This approach will help in the reduction in the cost of the business and enhancement in the performance of the business (Fellx, 2017). Dissatisfaction among the customers can affect the growth and performance of the organization at large. The main motive of every organization is to earn profits by meeting the needs of the customers. This motive can be fulfilled with the help of focusing on customer satisfaction (Sharmin, 2012).

Role and importance of customer satisfaction

Companies are adopting a customer-oriented approach for the purpose of dealing with the increasing competition. The focus of the business is on enhancing the quality of the products or services with a motive to satisfy the customers. Pizza Hut Pukekohe can identify the potential market opportunities by satisfying the customers. Services or products are being offered by the business for enhancing the experience of the customers (DeNucci, 2011). Customer satisfaction is not a new customer. Organisations adopt customer satisfaction process for the identification of the needs of the customers, taking steps for fulfilling these needs and analyzing the reaction of the customers towards the steps taken for fulfilling the needs of the customers (Jasmand, et. al., 2012). Customer satisfaction process of an organization include different steps and these steps include recognition of the need, initiating search process of the information, evaluation of the pre-purchase alternative, purchase, consumption, and divestment (Rekila, 2013).

According to Lim (2010), there are various factors responsible for the decrease in the customer satisfaction. Pizza Hut Pukekohe needs to consider these factors for the purpose of enhancing the performance of the business. These factors include increasing competition, availability of chose substitutes, low quality of the products or services, high pricing policy of the business, negative attitude of the employees towards the customers and non-availability of the services or products for the consumption by the customers (Satya, 2011). All these factors need to be considered by Pizza Hut Pukekohe so as to eliminate the adverse impact of these factors and enhance the performance of the business. Pizza Hut Pukekohe needs to focus on the quality of the products or services, maintaining the prices of the products as per the income level of the customers and enhancing the attitude of the employees towards the customers. These approaches will help in enhancing the satisfaction level among the customers (Rajput, et. al., 2012).

Pizza Hut Pukekohe has taken customer friendly initiatives for meeting the expectations of the customers. Prices of the products are offered are affordable and can be paid by the customers. Local products are offered at different outlets for meeting the needs of the local people. Market research has been carried out for the collection of data related to the choice and taste of the customers (Shaharudin, et. al., 2011). These initiatives have helped Pizza Hut Pukekohe in enhancing the satisfaction level and customer base of the chain.

Factors responsible for creating customer satisfaction

The existence of the business is dependent on the customer base of the business. Every organization needs to treat the customers fairly for enhancing their satisfaction level. Customers of the business help in enhancing the profits, sales and developing a reputation of the business in the competitive business environment. Customer satisfaction acts as a measure which can be used for the analysis of the needs and expectations of the customers and deliver quality products or services to the customers (Malik & Ghaffor, 2012). In the dynamic business environment, customer satisfaction is an essential element for the success of the business. Customer satisfaction is considered as a key for the creation of the long-term relationship with the customers of the business. The impact of customer satisfaction can be seen on the loyalty and publicity of the products or services offered by the business. Pizza Hut Pukekohe can cope with the increasing competition with the adoption of strategies for satisfying the needs and expectations of the customers (Lin & Wu, 2011).

There are various factors which help in the creation of customer satisfaction level. Pizza Hut Pukekohe needs to consider these factors for creating satisfaction among the customers of the organization. These factors include quality of the products or services offered, time involved in the delivery of the products or services, attitude or behaviour of the employees towards the customers and their work, environment at the outlets of the business, taste and hygiene factors, customer support services offered by the business, prices of the products, availability of the substitutes, location of the outlets of the business and experience gained by the customers (Azadavar, et. al., 2011).

Quality of the products or services offered affects the attitude of the customers towards the products or services offered by the business. Every organization must focus on providing quality products or services. Time involved in the delivery of the products or services also affects the attitude of the customers as delay in the delivery of the products results in a decrease in the satisfaction level of the customers. Quick delivery enhances the customer satisfaction level. Attitude or behavior of the employees towards the customers and their work also affects the customer satisfaction level. Employees of the organizations must communicate or interact with the customers effectively and positively so as to enhance the experience gained by them. The environment of the outlets of the business also affects the satisfaction level of the customers (Teng & Kuo, 2011). Pizza Hut Pukekohe ensures that the environment at the outlet is maintained so as to satisfy the customers. The positive environment of the outlet attracts the customers towards the Pizza Hut Pukekohe.

In the words of Seung (2012), taste and hygiene factors of the food products and environment of the outlet are helpful in satisfying the customers of the business. Customers nowadays are more conscious towards their health and prefer hygienic products.  Customer support services offered by the business enhance the satisfaction level of the customers as customers feel that their queries or issues are being heard and dealt by the organization effectively.  Prices of the products also affect the choice of the customers. Pizza Hut Pukekohe needs to analyze the pricing policies of the competitors for setting effective prices of the products so as to attract the customers.

There are different alternatives available in the market (Sienny & Serli, 2010). Availability of the substitutes can affect the customer base of Pizza Hut Pukekohe.  Location of the outlet also affects the satisfaction level of the customers. Pizza Hut Pukekohe is located at a convenient place which is in the reach of the customers. This factor has contributed towards enhancement in the customer satisfaction level. Experience gained by the customers is dependent on the quality of the products or services, prices and various other factors (Shaharudin, et. al., 2011). Pizza Hut Pukekohe must ensure that customers are gaining a quality experience.

Measures for enhancing the effectiveness of the factors creating customer satisfaction

An organization can adopt enhance the effectiveness of the factors responsible for the creation of customer satisfaction in different ways. These ways need to be adopted by Pizza Hut Pukekohe for the purpose of increasing satisfaction level of the customers. Ways or measures which can be used for improving the effectiveness of above discussed factors include focus on the quality of the products or services offered, providing training to the employees for enhancing their attitude towards the customers, taking feedback from the customers, offering products to people of different income groups, conducting surveys for the analysis of the taste, preference and trend and providing training to the employees for reducing wastage of time (Shaharudin, et. al., 2010).

Pizza Hut Pukekohe can focus on the quality of the products or services offered so as to ensure that the quality products are being delivered to the customers. Quality of the products or services needs to be maintained as it determines the choice of the customers. Training to the employees can be provided for enhancing their attitude towards the customers. Training sessions will ensure that employees are treating customers positively and fairly. This will help in enhancing the experience gained by the customers.  Feedbacks from the customers can be taken by the organization for the identification of the issues or the problems which are affecting the satisfaction level of the customers. These issues need to be resolved within the short span of time for enhancing satisfaction level (Ryu, et. al., 2012).

Different products can be offered to people of different income groups. This approach will help in attracting the customers of different income groups and enhancing the customer base of the organization by satisfying the needs of the customers. Surveys can be conducted for the analysis of the taste, preference, and trend. This will help in providing products or services as per the need or expectation of the customers. Training to the employees for reducing wastage of time can be provided. This will help in the quick delivery of the products or services to the customers (Ryu & Han, 2010).

Benefits associated with customer satisfaction

In the words of Azadavar, et. al. (2011), customer satisfaction can be explained as the marketing term which helps in measuring the level of effectiveness of the products or services offered by the business meets the expectations of the customers. Measurement of the customer satisfaction is an important aspect which helps in determining the performance of the business. Pizza Hut Pukekohe can measure the satisfaction level among the customers for the measurement of the performance of the organization. There are various benefits associated with the increasing customer satisfaction. These benefits associated with the increasing customer satisfaction include enhanced customer base of the organisation, enhancement in the sales of the business, increase the profits of the business, better growth opportunities to the business, competitive advantage over the others in the industry, works as a marketing tool, loyalty among the customers, retaining existing customers, attracting new customers, good reputation in the market and indicator of success of the business (Malik & Ghaffor, 2012).

Increasing customer satisfaction level can result in an enhancement of the customer base of the organization. Increase in the satisfaction level of the customers helps in enhancing the customer base of the organization. Pizza Hut Pukekohe can enhance the sales of the organization with the increase in the satisfaction level among the customers. Increase in the profits of the business is another advantage associated with the increasing customer satisfaction. Pizza Hut Pukekohe can attain higher sales by contributing to the satisfaction level among the customers. Increasing customer satisfaction can provide better growth opportunities to the business (Teng & Kuo, 2011). This will contribute to the better future prospects for Pizza Hut Pukekohe. Enhanced customer satisfaction provides a competitive advantage to Pizza Hut Pukekohe over the others in the industry.

When organizations satisfy the needs and expectations of the customers, then this enhances the loyalty among the customers. Customer satisfaction and loyalty among the customers are directly proportional to each. Increase in one aspect results in an increase in the later aspect and vice-versa. Customer satisfaction works as a marketing tool as it helps in promoting the products offered by Pizza Hut Pukekohe. For the promotion of the products offered by the business, there is a need to provide quality products. For the purpose of retaining existing customers, there is a need to satisfy the needs or demands of the customers. Increase in customer satisfaction will help Pizza Hut Pukekohe in retaining the existing customers and attracting new customers. A positive reputation in the market is created by satisfying the needs or expectations of the customers. Customer satisfaction acts as a true indicator of the success of the business (Shaharudin, et. al., 2011).

Conclusion

Thus, from the above discussion, it can be stated that Pizza Hut Pukekohe has taken initiatives for the enhancement in the satisfaction level of the customers. This research has been conducted with a motive to identify the factors which help in the creation of satisfaction among the customers of the business. During the execution process of this research program, it has been analyzed that customer satisfaction determines the future of the business. There is a positive relationship between the customer satisfaction and performance of the business. Quality of the services or products is the main determinant of the level of customer satisfaction among the customers.

Pizza Hut Pukekohe has to take steps for enhancing the customer satisfaction. Strategies need to be implemented for the contributing to the satisfaction level of the customers. Pizza Hut Pukekohe needs to maintain a healthy relationship with the customers. Pizza Hut Pukekohe needs to consider the issues faced by the customers for enhancing their satisfaction level. There are various benefits attached with the increasing satisfaction level of customers. A Higher level of customer satisfaction will result in enhanced performance of Pizza Hut Pukekohe. There is a need to enhance the effectiveness of the factors adopted for creating satisfaction among the customers.

Recommendations

Recommendations are the set of suggestions proposed for enhancing the actions of the business. Pizza Hut Pukekohe is performing well and is ensuring the delivery of the quality products for meeting the expectations of the customers and satisfying them. This has contributed to the enhanced performance and enhanced the customer base of Pizza Hut Pukekohe. Few recommendations have been made which can be used by Pizza Hut Pukekohe for enhancing the customer satisfaction level.

Quality standards can be set for the purpose of ensuring the quality of the food products offered and quality of the services offered. Quality of the services or products offered is one of the most important factors which determine the satisfaction level of the customers. Pizza Hut Pukekohe will be able to satisfy the needs and expectations by setting standards for quality. Employees of Pizza Hut Pukekohe will be focusing on the quality of the products and services.

A quality control team can be set up along with a customer support team so as to ensure the quality of the services and products as well as collecting feedbacks and resolving the issues or problems faced by the customers. Quality control team will focus on the performance of every employee so as to ensure the quality of the service offered. Customer support team will conduct surveys or gather feedbacks which will help in identifying the issues affecting customer satisfaction.

The product range offered by Pizza Hut Pukekohe can be extended or new and innovative food products can be offered for the purpose of attracting the customers of different income groups and satisfying their expectations and needs. Expansion of the product range will enhance the customer base and will help Pizza Hut Pukekohe in meeting the expectations of the customers belonging from different income groups.

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Extrinsic Attributes Of Product Quality System

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