Last Updated: [11 Nov 2024]
At Custom University Papers, we strive to provide high-quality academic assistance to all our clients. However, we understand that there may be cases where a refund is requested. This Refund Policy outlines the conditions and processes for requesting a refund to ensure clarity and transparency.
By placing an order with Custom University Papers, you acknowledge that you have read and agree to our refund policy.
1. Eligibility for Refunds
You may be eligible for a refund under the following circumstances:
a. Non-Delivery of Product
If we fail to deliver your order by the agreed-upon deadline and you have not received the product, you are eligible for a full refund.
b. Late Delivery
If we deliver your order after the specified deadline, you may be eligible for a partial refund based on the delay. Each case is reviewed individually, and the refund amount will vary depending on the circumstances and degree of lateness.
c. Unsatisfactory Quality
If the delivered paper does not meet the quality standards as specified in your original requirements, you are eligible to request revisions. If the issue persists after multiple revisions, you may be eligible for a partial refund.
d. Order Cancellation
If you cancel your order before a writer has been assigned, you are eligible for a full refund. However, if a writer has already started working on your order, the amount of the refund will be based on the progress of the work completed at the time of cancellation.
2. Refund Process
To initiate a refund request, please follow these steps:
- Contact Us
Send a refund request to [contact email] within 14 days of receiving the completed order. Include your order number, the reason for the refund request, and any supporting information. - Review Process
Our quality assurance team will review your request and evaluate the order to determine if it meets the criteria for a refund. This process may take up to 5 business days. - Refund Decision
Once we have reviewed your request, we will notify you of our decision. If a refund is approved, it will be processed within 10 business days, and the amount will be credited to the original payment method.
3. Partial Refunds
In cases where only part of the order does not meet the requirements, a partial refund may be issued. Partial refunds may apply in situations such as:
- Late Delivery: If the paper was delivered late but still usable, a partial refund may be granted based on the degree of delay.
- Quality Concerns: If the quality of the work only partially meets the specified requirements, we may issue a partial refund based on the extent of the issues.
4. Non-Refundable Situations
Refunds are not available under the following circumstances:
- Change of Mind: If you change your mind after the order has been completed and delivered, we cannot issue a refund.
- Missed Revision Requests: If you did not request revisions after receiving the completed order, we will consider it an acceptance of the product, and no refund will be issued.
- Low Grades: We provide guidance and reference materials, and therefore, we cannot guarantee specific grades. We do not issue refunds based on academic performance.
- Non-Compliance with Original Instructions: If the final product meets the requirements provided at the time of order placement, we cannot issue a refund based on a subsequent change in your needs or preferences.
5. Revisions vs. Refunds
If you are unsatisfied with the quality of the work, we strongly encourage you to request revisions rather than a refund. Our revision policy allows you to request adjustments within 14 days after receiving the completed paper to ensure it meets your standards.
6. Chargebacks
We view chargebacks as a last-resort option if our team is unable to resolve the issue satisfactorily. If a chargeback is filed without following our refund and dispute resolution process, we reserve the right to dispute the chargeback with evidence of order delivery and completion according to your instructions.
7. Contact Information
If you have any questions or would like assistance regarding a refund request, please contact our support team at:
Custom University Papers
Email: [admin@customuniversitypapers.com]
Phone: [+1 (209) 264-9702]
We are here to help and will work with you to ensure that your experience with Custom University Papers is positive and meets your expectations.
Note: This Refund Policy may be updated periodically, and any changes will be posted on this page. We encourage you to review our policy regularly to stay informed of any updates.
